1. Scope and who we are
This Privacy Policy applies to GharLelo, a property marketplace application for buyers, sellers, and real estate dealers. In this policy, "GharLelo," "we," "us," and "our" refer to the GharLelo service and its operator.
By using GharLelo, you acknowledge the practices described here. This policy should be read together with any notices shown when a feature requests information or device access.
2. Information we collect
Account and profile information
- Name, email address, optional phone number, account role, profile photo, city, area, and authentication information.
- For sellers and dealers: business name, biography, service areas, specializations, experience, commission information, and other professional profile details.
- Information provided through Google sign-in, such as your Google account identifier, name, email address, and profile image.
Property and marketplace content
- Buyer requirements, preferred location, budget, property type, listing type, bedrooms, bathrooms, area, amenities, timeline, and notes.
- Seller and dealer listings, including address, price, description, features, status, images, and availability.
- Dealer claim requests, assignments, recommendations, viewing information, favorites, and workflow activity.
Communications and uploads
We collect messages, voice messages, attachments, timestamps, delivery/read status, and conversation participants when you use chat. Files and images are collected only when you choose to upload or send them.
Verification information
If you request verification, we may collect a document type and number and user-selected front and back images of a CNIC, passport, license, or other accepted proof. Verification submissions are treated as sensitive and are not displayed as public profile content.
Device and technical information
We may process device and app identifiers, Firebase installation and push-notification tokens, notification preferences, operating-system information, authentication events, timestamps, error information, IP address, and security logs needed to operate and protect the service.
3. How we use information
- Create, authenticate, secure, and support accounts.
- Operate buyer, seller, and dealer features, including listings, requirements, matching, assignments, recommendations, chat, verification, and notifications.
- Display relevant profile or property information to users participating in a supported marketplace workflow.
- Prevent spam, fraud, abuse, unauthorized access, and other safety risks.
- Respond to support, privacy, correction, and account-deletion requests.
- Diagnose errors, maintain reliability, and improve app performance and usability.
- Comply with applicable law and enforce our terms.
We do not sell personal information and do not use personal information for third-party targeted advertising.
4. Role-based visibility
Buyers: requirement details and selected profile information may be visible to eligible dealers so they can respond, recommend properties, or request management access.
Sellers: published listing details and selected seller information may be visible to users and eligible dealers. Private account information and identity documents are not listing content.
Dealers: public dealer profile details, service areas, specializations, experience, commission information, inventory, and verification status may be shown to buyers and sellers evaluating a dealer.
Messages are available to the participants in a conversation and to service personnel only when access is necessary for support, security, abuse review, or legal compliance.
6. Device permissions and user-controlled access
- Microphone: used only when you choose to record a voice message.
- Photos, camera, and files: used when you choose property images, a profile picture, verification evidence, or a chat attachment.
- Notifications: used to deliver messages and marketplace updates when permission is granted. Notification categories can be managed in the app and system settings.
You can deny or revoke optional permissions in Android settings, though the related feature may not work.
7. Security and international processing
We use technical and organizational safeguards designed to protect information, including encrypted network transport, authenticated access, role-based database controls, restricted storage access, and administrative controls for sensitive submissions. No system can guarantee absolute security.
Our service providers may process information in countries other than your own. Where required, we use appropriate safeguards for such processing.
8. Retention
We retain account and marketplace information while your account is active and as needed to provide the service. Retention periods vary based on the type of information and may continue where reasonably necessary for security, fraud prevention, dispute resolution, backups, enforcement, or legal obligations.
When information is no longer needed, we delete it or de-identify it. Backup copies may remain for a limited period until they are overwritten through normal backup cycles.
9. Delete your GharLelo account and data
You can request permanent deletion in the app from Profile > Delete Account. You can also request deletion without opening the app by emailing the address below from your registered email account.
Request account deletionInclude the email address associated with your account and your account role. We may ask for limited information to verify ownership. Do not email passwords or identity-document images.
After verification, we delete the account and associated personal data unless specific information must be retained for security, fraud prevention, disputes, or legal compliance. Account deletion is permanent and is not the same as account suspension or deactivation.
10. Your choices and rights
Depending on applicable law, you may request access to, correction of, or deletion of eligible personal information, or object to certain processing. You can update many profile details and notification preferences directly in the app.
We may need to verify your identity before completing a request. We will not discriminate against you for making a privacy request.
11. Children
GharLelo is intended for adults participating in property-related activities and is not directed to children under 18. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information so we can review and delete it.
12. Changes to this policy
We may update this policy when our services, providers, or legal obligations change. Material updates will be communicated through the app or registered contact details where appropriate. The date at the top identifies the current version.
13. Contact
For privacy questions, data requests, or account deletion, contact the GharLelo privacy team:
Email: engrhamzasaeedi@gmail.com
Support: support@gharlelo.pk
Service: GharLelo, Pakistan